Why do I see a 403 Forbidden error when I log into the website?
After logging into the website you may receive the following message:
Forbidden - 403
If you receive this message, you are logged in but do not have the rights (permissions) to visit the page you are seeking.
First, log out and log back in again to see if that resolves your issue.
Next, confirm that your membership is active by reviewing the Product Subscription Information section at the top of this page:
If you are still unable to move forward on the website please contact a Member Services Representative to assist you by sending an email to email@example.com or calling 877-275-6242, M-F between 9:30 AM and 6:00PM ET.